COVID-19 RESPONSE FROM GENERAL MANAGER
As we all deal with the new realities brought on by the coronavirus, I want to assure you that Ozark Border Electric Cooperative is here to help. We have an Emergency Plan that has served us well in a variety of circumstances, from ice storms to tornadoes to floods. Early in this crisis our staff updated that plan with a special emphasis on ensuring we can continue to provide reliable electric service.
We know that after a sufficient supply of food and water, electricity is one of the top things you need to maintain some sense of normalcy as you hunker down in your homes. With that in mind, keeping the power flowing is priority number one for everyone involved in maintaining the electric system for Ozark Border.
There are certain steps we have taken in order to keep your power flowing. We have staggered the work hours of our linemen and staking technicians, we have shut down all employee training and meetings both on-site and off-site, and we have closed our lobbies at all five offices. As I have mentioned before, I am encouraging members to use our drive-thrus, drop boxes, online payment options, autopay, the U.S. Postal Service and our SmartHub app to pay bills. If you are needing to connect or disconnect service, we can take care of most members by phone, email and fax. If anyone is concerned about their ability to pay their OBEC bill, they should contact our Billing Department at 1 800 392 0567 to discuss their options.
While our plan is working well at the moment, this is a very fluid situation that has proven to evolve quickly. More changes will likely be necessary, but OBEC will do everything possible to continue providing reliable service.
Our focus here is on doing our part to keep your life as normal as possible through this situation and beyond. The cooperative way of doing business has brought us this far, and the cooperative way will help us through this crisis.
All the best to everyone. Stay healthy, stay home and we will get through this together the cooperative way!
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